Since opening its doors in 2004, Incfile has helped more than 250,000 businesses. Its customer feedback is impressive, with most customers calling the company fast and affordable.
The website personalizes package prices and steps based on the business type and state you select. It also offers a one-business-day turnaround time for filings.
Cost
There are no hidden fees with Incfile, and all package prices are fixed so that you will know what to expect upfront. They also include the state fee in their pricing so that there are no surprises down the line.
Additionally, they offer free next-day processing so that your LLC papers can be filed with the state quickly. They also provide contract templates and can help you reserve a domain name, which can be an important part of setting up your business online.
However, a number of Incfile customer reviews have complained about severely delayed filings and unhelpful customer service. The company also does not make its cancellation and refund policies readily available, and most yearly services are automatically renewed, which can add up to a significant bill over time. In addition, a number of Incfile’s packages are more expensive than comparable a la carte services. This may be a reason to consider other options.
Ease of Use
Incfile is one of the most user-friendly business formation services around. Their online application is a breeze to use, and their customer support representatives are helpful and courteous. They can also help you draft essential legal documents such as contracts, employee agreements, and terms of service.
Their learning center has a wealth of resources for entrepreneurs on topics from starting a food truck to calculating sales tax. They also offer a business dashboard tool that allows you to view all of your important documents in one place, track their status, and receive notifications on renewal and compliance deadlines. Their registered agent services are inexpensive, and they include the first year for free in all of their packages. However, some users have complained about the long wait times for phone support and inconsistencies in email responses. Incfile also offers additional services beyond LLC formation, including incorporation and trademark registration. These are more expensive than the basic packages but may be worth it depending on your needs.
Customer Support
Incfile offers a simple and convenient solution for navigating the complex world of business formation and legal filings. Their prices are competitive and most packages include a free year of registered agent service. The company also provides a wealth of resources and helpful tools that can help make the process less stressful for entrepreneurs.
The company’s website is easy to navigate and features bright colors and cartoon lightbulb characters to add a sense of fun and ease to the filing process. It also publishes state processing times and includes a tool to calculate compliance deadlines.
Some users report that it can be difficult to get ahold of Incfile representatives. The company does not offer weekend phone support and its terms of service do not clearly spell out refund policies or renewals (one year of registered agent service is included in the Gold package, but customers must actively opt-in to continue the service after the first year). Additionally, Incfile often attempts to upsell additional services during the filing process, which can be irritating for some users.
Value for Money
Incfile offers a transparent pricing system that includes all fees upfront. This makes it easy to understand what you’re paying for, and they also offer discounts on multiple services when purchased as a package. They are one of the few filing services to include lifetime company alerts and registered agent service as part of their packages, which makes them a great choice for entrepreneurs looking to save money.
In addition to forming your LLC, Incfile can also file your Employer Identification Number (EIN), which is required for opening business bank accounts and filing taxes. In addition, they can help you draft important documents such as an operating agreement and banking resolutions that outline your business’s internal structure and procedures. They also offer ongoing registered agent and business domain and email hosting services, which many customers find useful for their ongoing business needs.